Privacy Policy

1.Introduction
This website is operated by Capital Direct Solutions Limited. We maintain this website (‘our website’) for our customers (‘you’).
We are committed to protecting the privacy of visitors to our website. This Privacy & Cookies Policy is designed to let you know what data we collect about you, how we store it and how we use it.
By visiting our website you are accepting the practices described in this Privacy & Cookies Policy. This policy should be read alongside our Terms & Conditions.

2.Information We Collect and How We Use It

2.1 Personal Information
If you request information about our services or apply for a repair plan, you may be asked to provide personal details (for example your name, postal address, email address and telephone number).

We use this information to respond to enquiries, arrange and manage customer service requests, and provide our services.

We may also monitor usage of the website including pages visited and general traffic data in order to improve our website and services.

We use Google Analytics to help us understand how visitors engage with our website and improve performance and user experience.

2.2 Cookies
Cookies are small text files stored on your device when you visit websites. They help us ensure the website functions properly and improve your browsing experience.

We do not store personal information such as your name, address or payment details in cookies.

How we use cookies
We use cookies to:

Ensure the website functions correctly
Understand how visitors use our website
Improve website performance and user experience
Remember basic preferences

You can disable cookies through your browser settings, but some parts of the website may not function correctly if cookies are disabled.

Session cookies
These allow the website to function correctly during your visit.

Analytics cookies
These help us understand how visitors use our website.

Preference cookies
These help remember your settings and preferences.

Social media cookies
These may be set by third-party platforms when content is shared.

2.3 Our Obligation to You
We take reasonable steps to ensure your personal data is stored securely and used appropriately. We use technical and organisational measures to protect your information.

However, please note that information sent over the internet or by email is at your own risk.

2.4 Marketing
We may contact you by post, phone or email with information about our services if you have given consent.

If you do not wish to receive marketing communications, you can contact us at:

Capital Direct Solutions
Office 2, 1st Floor,
8-10 Clifton Road,
Littlehampton,
West Sussex,
BN17 5AS

2.5 Access to Your Data
You have the right to request a copy of the personal information we hold about you.

To request this, please contact us using the details above.

We may charge a reasonable fee if a request is excessive or repetitive.

3.Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.

4.External Links
We are not responsible for the content or privacy practices of any external websites linked from our website.

5.Contacting Us
If you have any queries about this Privacy Policy, you can contact us by:

Telephone: +44 (0) 3303119512
Email: info@capitaldirectsolutions.com

6.Complaints
If you are unhappy with how your personal data is being handled, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/make-a-complaint/